This policy complies with the South African Consumer Protection Act (CPA) and does not limit your statutory rights.

1. Warranty Coverage

This warranty covers defects in materials or workmanship under normal use during the warranty period. During this period, eWorkshop will repair or replace, at no charge, products or parts that are proven to be defective due to manufacturing faults under normal use and maintenance.

2. Warranty Period

All goods purchased from eWorkshop carry a standard 6-month warranty, unless otherwise stated by the manufacturer or explicitly specified at the time of purchase.

Pre-owned or demo computers may include a manufacturer’s warranty; however, its validity, duration, and coverage are strictly subject to the manufacturer’s own terms and conditions. eWorkshop will not be held liable for any warranty claims that are rejected by the manufacturer.

3. What This Warranty Covers

• Defects in materials and workmanship
• Functional failures not caused by user misuse or external damage
• Manufacturing-related operational issues under normal use

4. What This Warranty Does Not Cover

• Batteries, chargers, cables, and software (unless otherwise stated)
• Consumable parts unless failure is due to a manufacturing defect
• Cosmetic damage including scratches, dents, and broken ports
• Damage caused by misuse, abuse, neglect, or improper handling
• Damage caused by power surges, load shedding, or electrical faults
• Unauthorized repairs or modifications
• Software issues, corruption, or data loss

5. Warranty Conditions

• Valid proof of purchase is required for all claims
• Claims must be reported promptly after discovery (Preferably within 48 Hours)
• Products must be physically inspected by eWorkshop before approval
• Self-repair or third-party repair voids warranty
• Repairs accepted by the customer upon inspection are considered final

6. Warranty Claim Procedure

1. Contact eWorkshop via email, phone, or in person
2. Provide proof of purchase and fault description
3. Submit product for inspection (including all accessories)
4. If required, ship item to provided address
5. Product will be assessed for warranty eligibility
6. Approved claims will be repaired or replaced
7. Rejected claims will be returned or quoted for repair

Note: Warranty claims may take up to 14 (fourteen) days to be processed and resolved, depending on the nature of the fault and availability of parts.

7. Returns & Exchange Policy

7.1 Return Condition Requirements

To qualify for any return, the customer must ensure:

• Product is safely packaged for transport
• Return reference is clearly marked
• All accessories, parts, manuals, and original packaging are included
• Proof of purchase is provided

Failure to meet these requirements may delay processing or result in rejection.

7.2 Unwanted / Non-Defective Products (Change of Mind)

Unwanted or incorrectly purchased products may be returned within 30 (thirty) days of delivery or collection, provided that:

• Product is unopened, unused, undamaged, and in original condition
• Original packaging is intact and undamaged (including seals where applicable)
• All accessories and components are included

Refund / Handling Conditions:

• A handling and restocking fee of up to 20–30% may apply depending on inspection, product type, and packaging condition
• If packaging is opened, damaged, or tampered with, a fee will apply
• Refunds or exchanges will only be processed after inspection and validation

Exchange Option:

Customers may request an exchange for another product of equal value.

• If the new item is more expensive, the customer pays the difference
• If the new item is cheaper, the difference may be issued as store credit at discretion

7.3 Defective / Faulty Goods

Faulty or defective goods may be returned within 6 months of purchase, in line with CPA provisions, provided that:

• The fault is not caused by misuse, negligence, or external damage
• The product is returned for inspection

After assessment, eWorkshop will at its discretion:

• Repair the product
• Replace the product
• Issue a refund

The above applies only after validation of the defect.

7.4 Dead on Arrival (DOA)

If a product is damaged or not functioning upon delivery:

• Must be reported within 7 days of delivery or collection
• All packaging and accessories must be returned
• eWorkshop will arrange collection where applicable

Once validated, the customer may choose:

• Repair
• Replacement
• Refund

7.5 Non-Returnable Items

The following are not eligible for return unless defective:

• Software (opened, unsealed, or downloaded)
• Software licenses, subscriptions, and digital downloads
• Gift cards and vouchers
• Hygiene-related items (e.g. in-ear products, where applicable)
• Items clearly marked as non-returnable at point of sale

7.6 Exclusions (Not Considered Defects)

The following do not qualify as defects:

• Normal wear and tear
• Damage from misuse, abuse, or incorrect use
• Electrical surge or load shedding damage
• Environmental damage (e.g. corrosion, liquid damage)
• Unauthorized modifications or repairs
• Compatibility issues where specifications were clearly provided

7.7 Refund Processing

• All refunds are processed after inspection and approval
• Refunds are processed within 10–15 working days after validation
• Refunds can either be made in cash or Via EFT (Electronic funds Transfer)
• Identity verification may be required for third-party return claims

7.8 Third-Party Returns

Where a return is requested by someone other than the original purchaser:

• eWorkshop reserves the right to verify the original transaction
• Refunds or exchanges will not be processed without confirmation from the original buyer
• Proof of identity and authorisation may be required

8. Return Shipping

• Customers are responsible for secure packaging during return transit
• Insured shipping is recommended
• eWorkshop is not liable for damage or loss during return transport
• Collection fees may apply in certain cases

9. Limitation of Liability

To the maximum extent permitted by law, eWorkshop shall not be liable for any indirect, incidental, or consequential damages, including loss of data, profit, or use.

10. Contact Information

Email: Support@eworkshop.co.za
Phone: +27 76 092 1606
Address: 217 Jewel Street, Laudium, Centurion, Gauteng, 0037